This month’s report examines the panel’s views on Ofwat’s initial thinking on PR24.

There is a clear correlation between the provision of information and how well passengers felt the disruption was handled – the more timely the information that was provided, the more likely passengers were likely to feel mollified

Our response to the recent Government announcement of the introduction of new Flexi Season tickets (allowing 8 days of travel in 28 days – any time between two stations) was: What took them so long?!

“It was so crowded that there was no chance of social distancing – a reminder of what travelling by rail regularly is likely to get back to quite soon.
Overall, this trial run showed that there needs to be a focus on good communications and safety in crowded circumstances – a lot of work to be done!”

How research can help local authorities to find ways for budgets to have the most meaningful impact in their communities whilst engaging residents and businesses in deciding what the priorities should be.

The latest links to the Water Report and the results of the Expert Forum