Many years ago (30 years, to be precise) Commercial Union ran a TV campaign with the strapline “We won’t make a drama out of a crisis.” It hit all the right buttons – reassuring consumers that the company was a safe pair of hands that would handle claims efficiently, calmly and without demur. The same level-headedness is certainly required when an incident or accident hits the headlines and health and safety (and corporate reputation) are suddenly in the spotlight.
Debbie Shuttlewood has recently joined the experienced Accent team. Debbie is taking on the newly-created post of Head of Account Management as well as directing research projects for our clients.
The deadline for the UK’s smart meter roll out has been pushed back (again) to 2024. So surely this now means that it’s all plain sailing for suppliers to meet the targets? Read about some of the research Accent is doing in this area.
We were very pleased to have been involved in delivering the consumer research for First Group as part of their successful bid for the West Coast Line. And although we’re naturally self-effacing people, we can’t help but feel a little smug that over the past few years we do seem to have an impressive track record when it comes to providing research for successful bids.
Will Micro-Mobility bring Micro or Macro Change?
The rising popularity of micro-mobility solutions should come as no surprise as we observe more and more tech-based start-ups offering dockless bicycles and e-scooters services worldwide – with significant growth seen particularly in parts of the US and China.
How Does Customer Engagement Co-Exist with Political Ambition?
No, I’m not talking about Brexit – but you could be forgiven for thinking that I am, as there are many that believe – whatever your views – that it can be difficult to align political ambition with public views, particularly if these are polarised. Well, the question I’m asking is whether we can see the same enactment in regulatory decision-making – and here I’m particularly referencing the current water sector business planning process.
