Shout Out for the Unsung Heroes

In the current circumstances there’s no shortage of support and praise for those working in the frontline of the NHS. And with good reason; the current health crisis is unprecedented, and we’re all immensely grateful to those people whose devotion and professionalism is going to be critical as the number of coronavirus infections grows.

Capturing the Voice of the Customer

We’re delighted to have been awarded a 3-year contract by OFWAT for customer satisfaction and experience research among water companies’ domestic and developer customers (known as C-MeX and D-MeX). The research encompasses all water and sewerage companies across England and Wales and is worth £1 million.

2020 Predictions from the Accent Team

The approach of the New Year always spawns hundreds of predictions from companies and individuals theorising around what may happen over the next 12 months. So, on the basis that no one will come back and wag a finger at us should our 2020 predictions fail to materialise, we’ve taken the plunge – here are a dozen predictions from the Accent team.

Evaluating Crisis Management

Many years ago (30 years, to be precise) Commercial Union ran a TV campaign with the strapline “We won’t make a drama out of a crisis.” It hit all the right buttons – reassuring consumers that the company was a safe pair of hands that would handle claims efficiently, calmly and without demur. The same level-headedness is certainly required when an incident or accident hits the headlines and health and safety (and corporate reputation) are suddenly in the spotlight.

Introducing Debbie Shuttlewood – Head of Account Management

Debbie Shuttlewood has recently joined the experienced Accent team. Debbie is taking on the newly-created post of Head of Account Management as well as directing research projects for our clients.

Gathering Intelligence Around Smart Meters

The deadline for the UK’s smart meter roll out has been pushed back (again) to 2024. So surely this now means that it’s all plain sailing for suppliers to meet the targets? Read about some of the research Accent is doing in this area.