Over recent years, we’ve seen a fundamental shift in customer expectations. Whether in water, transport, healthcare, or public services, people are increasingly demanding clarity on how decisions are made, how services are priced, and what value they’re receiving. It’s no longer enough to simply deliver a service, organisations must demonstrate fairness and openness in how they operate.

As part of its ongoing work to promote fair competition and protect consumer interests, the Competition and Markets Authority (CMA) recently consulted on its proposed decision to designate Apple and Google as having Strategic Market Status (SMS) in respect of their mobile platforms. These platforms cover mobile operating systems, app distribution, and browsers which shape the digital experience for millions of UK consumers.

We are pleased to announce that we successfully renewed Cyber Essentials Plus accreditation in early June 2024, underlining our commitment to data security. Cyber Essentials is an effective, Government backed scheme that help protect organisations against a whole range of…

The article discusses the public’s trust in the water industry and how it will be affected by rising water charges. An overwhelming majority of experts believe that higher prices will erode public trust. Customers feel that they have already paid for necessary upgrades and that water companies prioritise profits over improvements.

Negative public discourse around the water industry is leading to increased hostility towards water staff, according to this month’s Water Report Expert Forum. The research suggests this could have a severe impact on the sector’s ability to attract and retain talent, hindering its plans for future improvement.

This month’s Water Report Expert Forum were asked to say what they think the next government should do on water policy. Click here to read the article