“It was so crowded that there was no chance of social distancing – a reminder of what travelling by rail regularly is likely to get back to quite soon.
Overall, this trial run showed that there needs to be a focus on good communications and safety in crowded circumstances – a lot of work to be done!”

How research can help local authorities to find ways for budgets to have the most meaningful impact in their communities whilst engaging residents and businesses in deciding what the priorities should be.

The latest links to the Water Report and the results of the Expert Forum

The argument for a well-planned and tailored programme of consumer research into atttitudes towards electric vehicles to provide clarity and sound guidelines for future strategy.

This month’s report on our Expert Forum explores in detail what our panellists would like to see from future regulation.

Accent has teamed up with Mystery Shoppers Ltd to run a survey during our second lockdown – new research to understand attitudes towards customer experience and to evaluate expectations in these testing times.