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How Does Customer Engagement Co-Exist with Political Ambition?

No, I’m not talking about Brexit – but you could be forgiven for thinking that I am, as there are many that believe – whatever your views – that it can be difficult to align political ambition with public views, particularly if these are polarised. Well, the question I’m asking is whether we can see the same enactment in regulatory decision-making – and here I’m particularly referencing the current water sector business planning process.

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