This month’s report on our Expert Forum explores in detail what our panellists would like to see from future regulation.

Accent has teamed up with Mystery Shoppers Ltd to run a survey during our second lockdown – new research to understand attitudes towards customer experience and to evaluate expectations in these testing times.

If charging for road usage is seriously being considered by the government, there will need to be extensive research to understand consumer reaction to such a move as well as exploring the best ways of communicating the rationale of such a plan.

A joint project that we ran with Atkins evaluating the appeal of different surfaces on the M25 has won the Customer Service Award from the Institute of Asset Management.

Accent has teamed up with Mystery Shoppers Ltd. for a webinar that will explore the benefits of Mystery Shopping as well as sharing findings from a “hot from the press” survey we’re running this month during lockdown.

Accent has been conducting research with large businesses – exploring how they might reduce their water consumption.